After Sales Services:
As we believe in long term relation with our customers, we always try our best to provide the best services to make it easier for our customer to operate.
First point is the collection:
Customers can contact us through the following channels:
- Call Al-Rudha Al-Taqnia call center at 80090090
- Contact us through social media or email.
Customers can bring the device directly to us or take it to the point of purchase. Our service center will provide a link for online status tracking.
Service Centers and Addresses:
| Service Provider | City/Area | Address |
|---|---|---|
| Al Rudha Al Taqnia Kotri-Salam Service | Erbil | Erbil, Kotri salam street, Jehani mobile 2nd floor |
| Al Rudha Al Taqnia Kirkuk Service | Kirkuk | Kirkuk, Al jamhory Street |
| Al Rudha Al Taqnia Sulaymaniyah Service | Sulaymaniyah | Sulaymaniyah, Mawlawe street |
| Al Rudha Al Taqnia Duhok Service | Duhok | Duhok, Duhok center |
| Al Rudha Al Taqnia Mosul Service | Mosul | Mosul, University street |
| Al Rudha Al Taqnia Baghdad Service | Baghdad | Baghdad, Al robaie Street |
| Al Rudha Al Taqnia Bardarash Service | Bardarash | Bardarash, Keshti street |
| Al Rudha Al Taqnia Basra Service | Basra | Basra, Aljazaair street |
Products Warranty:
| Name | Warranty Period |
|---|---|
| Xiaomi, POCO mobiles & Pad | 18 months |
| Xiaomi TV, Monitor, Scooter and vacuum Robot | 6 months |
| Other Xiaomi ECO product | 3 Months |
| Nothing Phone | 12 months |
| Other Nothing products | 3 Months |
| Apple products | Apple international warranty |
In Warranty Terms:
We give customer 18 months of repairing in-warranty and changing device first seven days from activation of the device if we found the device has a manufacturing defect
Our warranty period for all Xiaomi products is mentioned in below table:
- Mobiles and Pads: 18 months
- TV: 12 months
- Scooter & Vacuum Robot: 6 months
- Other products: 3 to 6 months
Out of Warranty Terms:
We repair devices out of warranty if the device has been misused. Repairing costs will be paid by the customer.
We consider the device to be out of warranty (misuse) if one of the following conditions has occurred:
- Water Damage
- Physical Damage (Broken)
- Device has been opened or repaired outside of our service centers
- Rooting the device (Software Damage)
Device Exchange:
In the following cases, the customer's old device will be received, and they will be provided with a new device:
- If the device is activated in less than 7 days and has a manufacturing defect.
- If the device is activated for more than 7 days and needs to be physically opened due to an issue.
- If one of its major parts has a functioning issue.